Shipping Info, Made Simple ✨
📍 Where We Ship From
We’re proudly based in Singapore and Malaysia, operating on SGT – all orders are processed and shipped within 48 hours, Mon-Fridays.
🌏 We Ship Everywhere!
Yes, we mean worldwide. For international orders outside Singapore and Malaysia, we use ARAMEX delivery for reliable, real-time tracking with automatic updates via email or text, OR you can also track your parcel anytime via the order tracking tab menu.
💌 Shipping Rates & Free Shipping Perks
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Singapore
➡️ Free shipping for orders above $60 SGD.
➡️ Orders below $60 SGD? Shipping is $3 SGD.
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Malaysia / Hong Kong
➡️ Free shipping for orders above $60 SGD.
➡️ Orders below $60 SGD? Shipping is $6 SGD.
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Australia / New Zealand / Rest of the World
➡️ Free shipping for orders above $150 SGD.
➡️ Orders below $150 SGD? Shipping is $25 SGD.
💬 Need Help?
Having trouble checking out because your country isn’t listed? Don’t worry—we’re just an email away! Drop us a message at contact@japhethchiara.com and we’ll sort it out for you
FAQs, Made Simple ✨
Q: What is the snuggle bolsters made from?
A: Our snuggle bolsters covers are made from the same fabric as our popular cooling summer bedding collection, with a blend of 85% cooling nylon and 15% spandex. The insert is made from bamboo cotton for extra comfort.
Q: What are the sizes for the snuggle bolsters?
A: The snuggle bolsters is available in three sizes:
- medium measures 38 by 19cm.
- large measures 55 by 23cm.
- x-large measures 86 by 31cm.
Q: How does the cooling texture work on the cover?
A: The magic is in the advanced arc-cool yarn woven into the fabric – this innovative technology quickly absorbs and releases body heat, helping to keep the skin cool and comfy upon contact. It’s built with moisture-wicking fabric to keep things comfortable, even on warmer days.
Q: How do the snuggle bolsters compare to others in the market?
A: Our snuggle bolsters were launched after the success of our cooling blankets, designed to offer the same advanced arc-cool technology that our customers love. Inspired by Japan’s arc-chill tech, Japhethchiara is the first to bring snuggle bolsters with this cutting-edge cooling fabric to the market, setting our snuggles apart from other options!
Q: Does the insert clumps together?
A: It’s normal for the insert to experience some clumping over time due to factors like moisture retention, fabric wear, and the natural characteristics of bamboo fibers. However, there are ways to care for the insert to help prevent clumping and extend its lifespan, which is shared below in the cleaning and care section.
Q: How do I best clean and care for the snuggle bolsters?
A: To clean and care for the snuggle bolster cover, machine wash on a gentle cold cycle or hand wash. We recommend washing it separately from other fabrics to protect the cooling yarn. Do not use a dryer; instead, hang or sun-dry to maintain its quality. For the insert, wash only when necessary, under cold water to prevent damage. Be sure to dry the insert thoroughly and gently pat it to help avoid clumping.
