Return and Exchanges, Made Simple ✨
SIZE EXCHANGE
You can request a baby carrier size exchange within 6 weeks from the date your item was shipped. Simply fill up our Exchange Request Form, and we’ll get everything sorted for you!
SUBMIT AN EXCHANGE REQUEST
Need a fit check? If you’re unsure about your size before proceeding {recommended!}, simply send us a few photos of you wearing the baby carrier with your little one inside. Or, if you prefer, you can also book a zoom/ live fitting through our “book a fitting” tab on the main page!
Important note for size exchanges:
- Carriers must be unwashed and in good condition, preferably with their original tags attached.
- All size exchanges are subject to review and approval.
EXCHANGES
Need to exchange an item for another size, colour, print or product? You can request an exchange for bedding and other products within 2 weeks from the date of delivery. Simply fill up our Exchange Request Form, and our team will review your request within 2 working days.
SUBMIT AN EXCHANGE REQUEST
A few things to note:
- All exchange requests are subject to review and approval.
- Items must be unused, unwashed and in their original condition, with tags and packaging intact where applicable.
- Replacement items are subject to stock availability.
- Customer-initiated exchanges are subject to an exchange service fee.
- If the error is on our end, we’ll cover the necessary exchange costs.
- Exchanges for a different product may be subject to a price difference, which our team will advise you of before proceeding.
Once your request has been approved, our team will email you with the next steps and exchange arrangements.
Exchange collection and redelivery arrangements are available for Singapore addresses. For exchanges outside Singapore, please email us at help@japhethchiara.com for assistance.
Please do not return your item until you’ve received further instructions from us.
RETURN POLICY
We want you to love your purchase, but if it’s not quite right, we’ve got you covered!
To qualify for a return:
- Return requests must be submitted within 7 days from the date the item was delivered.
- Items must be unused and in their original condition.
- Returns are only available for regular-priced purchases made directly through www.japhethchiara.com.
We cannot accept returns for the following:
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Orders purchased on sale or discounted items.
- Third-party purchases
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Minor marks or imperfections that do not affect the overall look or fit of the item {e.g small loose threads or easily fixable issues}.
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Items that have become defective due to washing, ironing, or mishandling.
If your order qualifies for a return or exchange, simply email us at help@japhethchiara.com with the following details:
Name:
Order ID:
Item(s):
Reason for return:
How to return your items:
For approved returns/refunds from purchases made directly through our website, customers are responsible for arranging their own return shipping. All returns must be shipped back via a trackable delivery method within 7 days of return approval.
Please note that JAPHETH CHIARA is not liable for parcels lost during customer-arranged return shipping, so we recommend holding onto your tracking slip until we confirm your return has been received.
For approved exchanges, our team will arrange the collection and redelivery separately. Please refer to the EXCHANGES section above.
REFUNDS
Refunds will be processed once your returned item has been received and inspected. Once approved, refunds will be made through your original payment method.
BUNDLES
Our bundles are specially curated and offered at exclusive bundle pricing ✨
As such, we’re unable to accept:
For bundle returns, the entire bundle set must be returned in its original condition and packaging.
This includes:
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All items within the bundle
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Complimentary gifts/freebies {if applicable}
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Original packaging and tags
Items that are used, washed, incomplete, or not returned in original condition may not qualify for a refund or return approval.
PRE / BACK ORDER ITEMS
For all pre/back order purchases:
- Pre/back order items are not eligible for refunds or cancellations.
- Estimated arrival dates are subject to change.
- Delays may happen due to factors beyond our control
For backorder updates, you can check HERE .
ORDERS IN TRANSIT
Once your parcel has been shipped, it is considered in transit. We understand delays can be frustrating but, cancellations are not allowed once the parcel is in transit. If you’d still like to proceed with a return:
- Please wait until your item has been delivered.
- Email our team to request a return.
- Send the item back in its original condition once your return has been approved.
Refunds will be processed after the returned item has been received, checked and approved.
SHOPEE / TIKTOK SHOP / LAZADA PURCHASES
For returns and refunds, kindly submit your request directly through the respective shopping platform within its stipulated return/refund period.
Once the platform’s return/refund window has closed, we are unable to accept discretionary returns or refunds directly on our end. All marketplace return and refund transactions must be handled through the respective platforms.
If you’d like to request an exchange instead, simply complete our Exchange Request Form, and our team will review your request and get back to you with the next steps.
A FEW SMALL NOTES ✨
Do allow for slight differences in measurements {up to 0.5”–1.0”}, fabric placement for printed pieces, and how colours may appear across different screens and lighting.
These are part of the production process and are not considered defect – returns or exchanges based on these reasons will not be accepted.
