All orders are shipped within 48 hours, Monday to Friday (excluding public/national holidays).

We are based in Singapore and Malaysia, and operate based on SGT.

We ship worldwide; all international orders (out of Singapore and Malaysia) will be shipped by JANIO, ARAMEX or DHL delivery, which offers real-time shipment monitoring and automatic notifications via email or text.

We currently ship free for orders above S$80. However, for orders below S$80, shipping costs will vary based on your location.

As duties and taxes differ in countries worldwide, the customer is responsible for fees (if applicable) upon arrival.

For international orders, you can expect a waiting time from 3 to 9 working days (depending on location); you may monitor your shipment directly from the tracking number given either via email or text once we have shipped out your order.

You can claim a size exchange within 6 weeks of receiving your order by dropping us an email to help@japhethchiara.com with the following detailed information to quickly process the exchange:

Name:
Order ID:
Current size you own:
Size you want to change to:

If you’re unsure of your correct size and prefer a fit check before proceeding with an exchange (recommended!) please email us with the following information as well as a photo of you wearing the carrier with your baby inside:

Height:
Before pregnancy weight:
After pregnancy weight:
How many weeks/months post-partum are you: