Shipping Info, Made Simple ✨

📍 Where We Ship From
We’re proudly based in Singapore and Malaysia, operating on SGT – all orders are processed and shipped within 48 hours, Mon-Fridays.

🌏 We Ship Everywhere!
Yes, we mean worldwide. For international orders outside Singapore and Malaysia, we use ARAMEX delivery for reliable, real-time tracking with automatic updates via email or text, OR you can also track your parcel anytime via the order tracking tab menu.

💌 Shipping Rates & Free Shipping Perks

• Singapore
  ➡️ Free shipping for orders above $60 SGD.
  ➡️ Orders below $60 SGD? Shipping is $3 SGD.

• Malaysia / Hong Kong
  ➡️ Free shipping for orders above $60 SGD.
  ➡️ Orders below $60 SGD? Shipping is $6 SGD.

• Australia / New Zealand / Rest of the World
  ➡️ Free shipping for orders above $150 SGD.
  ➡️ Orders below $150 SGD? Shipping is $25 SGD.

💬 Need Help?
Having trouble checking out because your country isn’t listed? Don’t worry—we’re just an email away! Drop us a message at contact@japhethchiara.com and we’ll sort it out for you ◡̈

💡 Duties & Taxes
As duties and taxes vary across countries, the customer is responsible for any applicable fees upon arrival.

⏱️ Shipping Timeline
For international orders, expect a delivery time from 3 to 10 working days, depending on your location – you can monitor your shipment directly using the tracking number sent to you via email/ text once your order has shipped or you can also track your parcel anytime via the order tracking menu on our website.