INFANT FLAT HEAD PILLOW

RETURN POLICY

We want you to love your purchase, but if it’s not quite right, we’ve got you covered!

To qualify for a return:

• Return requests must be submitted within 7 days from the date the item was delivered.

• Items must be unused and in original condition.

Returns are only available for regular-priced purchases made directly through www.japhethchiara.com.

We cannot accept returns for the following:

• Orders purchased on sale or discounted items.

• Third-party purchases

• Minor marks or imperfections that do not affect the overall look or fit of the item {e.g small loose threads or easily fixable issues}.

• Items that have become defective due to washing, ironing, or mishandling.

If your order qualifies for a return or exchange, simply email us at help@japhethchiara.com with the following details:
Name:
Order ID:
Item(s):
Reason for return:

How to return your items:
All returns must be shipped back via a trackable delivery method within 7 days of return approval. Please note that JAPHETH CHIARA is not liable for any lost mail so we recommend holding onto your tracking slip until we confirm your return has been received.

REFUNDS

Refunds will be processed after we’ve received and checked your item.
Once approved, refunds will be made via your original payment method.

BUNDLES

Our bundles are specially curated and offered at exclusive bundle pricing ✨
As such, we’re unable to accept:

• Partial returns from bundle purchases

• Partial refunds for individual items within a bundle

For bundle returns, the entire bundle set must be returned in its original condition and packaging.
This includes:

• All items within the bundle

• Complimentary gifts/freebies {if applicable}

• Original packaging and tags

Items that are used, washed, incomplete, or not returned in original condition may not qualify for a refund or return approval.

PRE / BACK ORDER ITEMS

For all pre/back order purchases:

• Pre/back order items are not eligible for refunds or cancellations.
  
• Estimated arrival dates are subject to change.
• Delays may happen due to factors beyond our control

For backorder updates, you can check HERE .

ORDERS IN TRANSIT

Once your parcel has been shipped, it is considered in transit.

We understand delays can be frustrating but, cancellations are not allowed once the parcel is in transit.

If you’d still like to proceed with a return:

• Please wait for the item to be delivered
• Drop us an email to initiate your return request
• Send the item back to us in its original condition

Refunds will be processed once the returned item has been received and approved.

A FEW SMALL NOTES ✨

Do allow for slight differences in measurements {up to 0.5”–1.0”}, fabric placement for printed pieces, and how colours may appear across different screens and lighting.

These are part of the production process and are not considered defect – returns or exchanges based on these reasons will not be accepted.